Editing / Editors
When the Visual Editor is loaded, CloudCannon creates an authenticated connection to the proxy.cloudcannon.com domain. This is a copy of your site, only accessible to editors of your site.
CloudCannon attempts to resolve cookie issues so this works automatically. However, some browsers or configurations are stricter than others about how these two domains interact. This means you may need to relax cookie privileges on your browser for the cloudcannon.com domain.
To explicitly allow the Visual Editor to load, follow the instructions for your browser below:
To update your cookie preferences, open your Chrome preferences from the burger menu.
Scroll down to Advanced / Privacy and Security then select Site settings.
Select Cookies and site data.
Ensure cookies are always allowed with app.cloudcannon.com and proxy.cloudcannon.com.
To update your cookie preferences, open your Firefox preferences from the burger menu.
Once open, choose the Privacy tab and ensure that Standard security is selected.
Alternatively, add an exception for app.cloudcannon.com when prompted after opening the editor.
To update your cookie preferences, open your Safari preferences from the system menu.
Once open, choose the Privacy tab and ensure that Block all cookies is not enabled.
To update your cookie preferences on app.cloudcannon.com, click the Brave icon in your address bar and ensure shields are down.
Alternatively, try shields up with All cookies allowed.